I. Objectives
Groupe Gilbert collects and uses personal information as part of the activities of its companies. As a group of companies subject to the Act respecting the protection of personal information in the private sector, Groupe Gilbert has adopted this Privacy Governance Policy (hereinafter referred to as the "Policy"). This Policy aims to establish:
II. Legal Framework
This Policy has been adopted in compliance with the following legislation:
III. Application
This Policy applies to all companies within Groupe Gilbert:
Personal information is defined by the Act respecting the protection of personal information in the private sector as information concerning a natural person that allows them to be identified.
Personal information is considered "sensitive" when, due to its nature (e.g., medical, biometric, or otherwise intimate), or the context of its use or communication, it creates a high expectation of privacy.
Articles VII and VIII of this Policy do not apply to public personal information nor to personal information concerning the exercise of a person's function within a company, such as their name, function, work address, work email address, and work phone number.
IV. Personal Information Protection Officer
Groupe Gilbert has appointed a Personal Information Protection Officer responsible for ensuring the implementation of this Policy:
Jonathan Gilbert
Interim CEO
confidentialite@groupegilbert.com
Clermont Gilbert
Director TFGL/Logistique Saint-Laurent
confidentialite@groupegilbert.com
Any questions related to this Policy should be directed to the Personal Information Protection Officer.
V. Collection and Use of Personal Information
The personal information collected by Groupe Gilbert is strictly used in a limited manner.
Furthermore, access to this information is restricted to individuals who need to use it as part of their duties. Access restrictions are outlined in Appendix 2 of this Policy.
Groupe Gilbert collects and uses personal information as part of its business activities. Without limiting the generality of the above, Groupe Gilbert must use and disclose personal information to:
Groupe Gilbert collects and uses personal information (including resumes, cover letters, and references) as part of the recruitment process for executives and employees.
Groupe Gilbert collects and uses personal information from its executives and employees for the purpose of managing employee records (including postal address, personal email address, phone numbers, date of birth, a copy of the driver's license (if required by the job), and social insurance number). Furthermore, Groupe Gilbert must share personal information with service providers as part of employee records management.
VI. Accuracy
Groupe Gilbert ensures that the personal information it uses is up-to-date, accurate, and complete.
VII. Disclosure of Personal Information to Third Parties
Groupe Gilbert does not disclose personal information to third parties in any manner (e.g., dissemination, exchange, sale, etc.) unless the individual concerned consents. Consent must be explicitly given if the personal information is sensitive.
Groupe Gilbert may disclose personal information to third parties without the individual's consent when permitted by law, particularly to the following individuals:
VIII. Conservation et destruction des renseignements personnels
Groupe Gilbert has implemented all security measures required by law to protect and ensure the confidentiality of the personal information it collects and retains. Furthermore, it follows a rigorous process for the retention and destruction of personal information as detailed below.
Documents containing personal information must be destroyed as soon as the purpose for which they were collected is fulfilled, subject to the retention period required by law or by a retention schedule.
Groupe Gilbert must retain:
Personal information on paper is stored in locked filing cabinets.
Only executives and employees who need to use personal information as part of their duties have access to the relevant filing cabinet.
When executives and employees are required to work outside of Groupe Gilbert's premises, they must prioritize the use of personal information in electronic form rather than paper form.
IX. Right of Access and Rectification
Groupe Gilbert informs any person who requests it of the existence of personal information concerning them, the use made of it, and whether it has been disclosed to third parties. It allows any person to consult or obtain a copy of their personal information and to have it rectified if necessary.
A request for access or rectification can only be considered if it is made in writing by a person justifying their identity as the concerned person, as the representative of the concerned person's heir, successor, executor, life insurance or death benefit beneficiary, or holder of parental authority even if the minor child is deceased. Any request for access or rectification must be addressed to the Personal Information Protection Officer.
X. Privacy Incident
A "privacy incident" refers to the following situations:
When an executive or employee has reason to believe that a privacy incident has occurred, they must notify the Personal Information Protection Officer.
The concerned executive or employee and the Personal Information Protection Officer must jointly:
Despite the preceding paragraph, a person whose personal information is affected by the incident does not need to be notified as long as it could interfere with an investigation by a person or organization authorized by law to prevent, detect, or repress crime or violations of laws.
The Personal Information Protection Officer must record any privacy incident in a register as provided in the first appendix to this Policy.
XI. Privacy Impact Assessment (PIA)
The PIA is a process aimed at protecting personal information and respecting the privacy of individuals. It is a form of impact analysis.
Groupe Gilbert must conduct a PIA in the following situations:
To conduct a PIA, Groupe Gilbert must consider all factors that positively or negatively affect the respect of the privacy of concerned individuals. These factors are as follows:
The PIA must be documented in writing.
The Personal Information Protection Officer may refer to the Commission d'accès à l'information's guide for conducting a PIA: https://www.cai.gouv.qc.ca/documents/CAI_Guide_EFVP_FR.pdf.
XII. Complaint Process
Any complaint related to the management of personal information must be addressed in writing to the Personal Information Protection Officer.
It must state the facts and reasons in support of the complaint. In addition, any document relevant to its analysis must be attached.
The Personal Information Protection Officer must process the complaint diligently and provide a written response to the complainant.
XIII. Update
This Policy was updated on February 1, 2024.
Appendix 1
Confidentiality Incident Register
Date of the incident
Date the organization became aware of the incident
Summary description of the incident (attach any relevant document to the Confidentiality Incident Register)
Description of the personal information affected by the incident
Identification of the person(s) affected by the incident
Description of the factors that led the organization to conclude whether there is a risk of serious harm to the affected individuals (the sensitivity of the affected personal information, possible malicious uses of the information, anticipated consequences of its use, and the likelihood that it will be used for harmful purposes)
In the case of a risk of serious harm, was a notice sent to the Commission? If yes:
In the case of a risk of serious harm, was a notice sent to the person(s) affected by the incident? If yes:
In the case of a risk of serious harm, was a notice sent to any person or organization likely to mitigate this risk? If yes:
Person who discovered the incident: ____________________________________
Date: _____________ Signature: ___________________________________
Person who discovered the incident: ____________________________________
Date: _____________ Signature: ___________________________________